Read below what others have said about Lau Lau Woodworks customer service and quality:
Hi Jill and team at LauLau Woods
Just like to say that my order arrived
this morning and I'd like to thank you for the great service. Searching for the
click pens to make up a complete order and sending them straight away is very
impressive. Helping me place the order when I struggled to do it online was top
notch.
There are many companies in the UK that could learn a lot about
service when compared to yours.
All I need to do now is save some pennies
so I can buy some more :)
All the best
Steven
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"Aloha Aaron!
I just wanted to drop you a line to tell you how much I am enjoying the Fountain Pen I purchased while on Vacation in Hawaii last month. I had a wonderful experience purchasing the pen. Your fiancée was extremely helpful and nice to my family and I. While I was looking over your pens at your Ward Center location, She let me look at everything and try all of the options including changing the nib to a 14k nib. I am a fountain pen colector and have 104 fountain pens. About half of those pens are vintage and about half modern. Yours is my second turned wood pen. The Koa and Box Elder Burl makes for a very nice looking pen and I have recieved several nice comments about it! I may never make it back to O'ahu but I will have this pen to remind me of the wonderful vacation we had there. I am looking foward to seeing more of your work (especially fountain pens and roller balls) on your web page. I'm sure I will own another of your beautiful pens in the future!"
Mahalo,
Perry Kearney
Russellville, AR
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"I sent you my koa pen a couple of weeks ago for repair when the cap wouldn't screw on. I received it back in the mail on Saturday. First - thank you - you not only did the repair, but cleaned it up very nicely. It is a great pen and I missed having it for those couple of weeks. You make a great product and obviously stand behind your work 100%. You can count me a very satisfied customer."
Thanks you, Steve
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"What a beautiful pen!! Thank you for taking the care, making sure it reached me OK. And thank you especially for your note you had included for my ex-boss/friend, whom the pen was intended for, and who happens to share the same name, Aaron Lau, as yours.
Finding your pen as a farewell present for my ex-boss is so fitting, the craftsmanship that went into it is parallel to the care he puts into his own work; and the fact that it was created by a guy who shares the same name as his makes it even so much more special.
Aaron, the best of luck for your business, and after seeing your pen and experiencing the heart that comes along with it, I am not surprised that your business is growing the way it has been."
Cheers,Jimmy Poon
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"Thought I'd drop you a line after using the pen for at least a week -- and I have been using it. I had originally thought it would be for meetings, but it has become my primary writing instrument. It is very comfortable to hold, and great to look at -- a real piece of art. The eagle-eyed morning viewer may have spotted it already sitting on the desk in front of me or in my hand.
Thanks for your work on the pen. It is definitely utilitarian -- and artistic. Continued good luck to you, and I'm sure I'll get in touch with you again from time to time for gifts."
Ben. Gutierrez, News Anchor,Honolulu HI
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I want to thank you for taking the time to come to our office to show us your beautifully handcrafted pens. Your pens are exquisite and make a great gift. I purchased a pen for myself, one for my husband and another for my mother. Each pen is unique (truly one of a kind) and we are very happy with them. Your workmanship is top notch! Keep up the good work!!
Tamra McEwen,Honolulu HI
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"Never thought a pen could be so elegant and stylish but Lau Lau Woodworks makes them like a fine piece of art. The craftsmanship is impeccable and no two are a like which is what makes them such a great gift! Thank you so much...I love both the lovely pens that I have recently purchased and look forward to seeing your new works in the very near future."
Cynthia L.B. Vogland, Honolulu, HI
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"I am so glad the ladies in my office gave me one of your pens for my birthday. When you and I met afterward and I bought the pens for my wife, sister and daughters, I was more impressed with the beauty and workmanship than ever. Your creativeness and attention to quality is impressive. The pens I gave as gifts, each of which is a unique work of art in itself, are already prized possessions of the ladies in my family. I cherish mine and every time I use it, I get envious comments from all around me that see it."
Rich Zegar, Honolulu, HI
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"I received the pen and was very impressed with the finish and workmanship. I think koa wood is one of the finest and most beautiful woods and the pen certainly shows off the wood as well as your craftsmanship. The velvet case is a nice touch."
Regards, Jeff
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"I received the pen today and it is really sweet. Really nice quality hardware, sort of a black chrome which I really like, well done! It has a heavy feel which makes you think of writing something important. Of course Koa is the most beautiful wood in the world , in my opinion , and you did a great job showing it off. I am giving this pen as a gift but now I will have to get one for myself!"
Mahalo, Mark Decot
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“Aaron Lau’s pens are simply spectacular. I have collected a variety of wood and fine pens for years and Mr. Lau’s pens are some of the finest I have seen. The woods selected are beautiful and the craftsman has put them together in pen form with a careful hand. I am proud to carry Lau Lau Wood pens to business meetings and they almost always draw attention and comment. I recommend Mr. Lau’s work highly.”
Robin Baker, Newberg , Oregon
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"Thank you for such fast delivery and impeccable service! Speaking with you on the phone makes my purchase feel more comfortable. The two pens I purchased are just beautiful. You truly do amazing work. I fell in love with Koa a few years ago on my trip to Honolulu . These pens shows off both the Koa and Box Elder Burl magnificently. I’ve already gotten great reactions from my business associates when I whip out my pen to sign papers. Keep up the great work. "
Thank you, James Haynes NY
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"Wow! That is what everyone says about your pen when I show it off. Thank you for such a nice piece of work. I will definitely keep you in mind for next Christmas. "
John D., Sacramento , CA | 
